Subscription Policy

Last Updated: September 7, 2026

This Subscription Policy applies to purchases made through the Hi! Lactosa™ Subscribe & Save program at www.hilactosa.com.

Our Subscribe & Save program allows customers to receive eligible Hi! Lactosa™ products automatically at recurring intervals while receiving a 10% subscription discount.

By enrolling in Subscribe & Save, you authorize recurring charges to your selected payment method according to the subscription package and renewal frequency selected at checkout.

Your subscription will automatically renew until you cancel it.

Please review these terms carefully before enrolling.

Subscribe & Save Options

Hi! Lactosa™ currently offers the following standard subscription options:

1 Bottle Subscription

60 caplets

Designed to provide approximately a 2-month supply based on typical use according to the product directions.

Your subscription automatically renews approximately every:

2 months

2 Bottle Subscription

2 bottles × 60 caplets each
120 caplets total

Designed to provide approximately a 4-month supply based on typical use according to the product directions.

Your subscription automatically renews approximately every:

4 months

3 Bottle Subscription

3 bottles × 60 caplets each
180 caplets total

Designed to provide approximately a 6-month supply based on typical use according to the product directions.

Your subscription automatically renews approximately every:

6 months

Actual product usage and the amount of time each package lasts may vary depending on individual use.

10% Subscribe & Save Discount

Customers enrolled in an eligible Subscribe & Save plan receive 10% off the applicable one-time purchase price of the corresponding package.

The subscription discount applies to eligible recurring subscription orders while the subscription remains active.

The discount will be displayed before you complete your initial subscription purchase.

Unless expressly stated otherwise, the Subscribe & Save discount may not be combined with certain promotional codes, introductory offers, or other discounts.

Automatic Renewal

Subscribe & Save is an automatically renewing subscription.

By selecting Subscribe & Save and completing your purchase, you expressly authorize Hi! Lactosa™, Shopify, and our authorized payment providers to automatically charge your selected payment method according to the renewal schedule associated with your subscription package.

This means:

• 1-bottle subscriptions renew approximately every 2 months.

• 2-bottle subscriptions renew approximately every 4 months.

• 3-bottle subscriptions renew approximately every 6 months.

Your subscription continues until you cancel it.

You do not need to manually place a new order for each renewal.

Recurring Charges

At each renewal, your selected payment method will be charged for the recurring subscription order.

The recurring charge may include:

• The applicable subscription product price

• The 10% Subscribe & Save discount

• Applicable taxes

• Applicable shipping charges

• Other charges clearly disclosed and legally applicable to the transaction

The total amount may vary if product prices, taxes, shipping rates, or applicable governmental charges change.

Subscription Price Changes

We reserve the right to change our product prices in the future.

Because the Subscribe & Save discount is calculated as 10% off the applicable one-time purchase price, the dollar amount charged for a future renewal may change if the underlying price of the applicable package changes.

Where required by applicable law, we will provide appropriate notice before a material pricing change applies to an existing subscription.

You may cancel the subscription if you do not wish to continue after a pricing change.

Managing Your Subscription

Depending on the subscription functionality available through our Shopify store, you may be able to manage your subscription through your customer account or subscription management portal.

Available options may include:

• Viewing upcoming subscription orders

• Changing your shipping address

• Updating your payment method

• Skipping an upcoming order

• Changing your subscription package

• Pausing an eligible subscription

• Resuming a subscription

• Canceling your subscription

You may also contact us for assistance at:

hello@hilactosa.com

Changing Subscription Packages

Where available, you may switch between eligible Subscribe & Save packages.

For example, you may change from:

• 1 bottle every 2 months

• To 2 bottles every 4 months

• Or to 3 bottles every 6 months

When a package is changed, the applicable quantity, renewal schedule, price, and subscription discount for the newly selected package will apply to future eligible renewals.

Changes should be completed before the next recurring order has already been processed.

Skipping an Order

Where this feature is available, you may skip an upcoming subscription order without permanently canceling your subscription.

After the skipped order, the subscription will generally continue according to its next scheduled renewal date.

A skip request must be completed before the applicable recurring order has already been processed.

Pausing Your Subscription

Where available, you may temporarily pause your subscription.

While your subscription is paused, recurring orders will generally not be created until the subscription is resumed.

Specific functionality may depend on the subscription management services currently enabled through our Shopify store.

Cancel Anytime

Unless otherwise expressly disclosed at enrollment, there is no long-term commitment and no early cancellation fee for Subscribe & Save.

You may cancel your subscription at any time.

To prevent your next recurring order from being processed, cancellation must be completed before the next scheduled renewal has been processed.

You may cancel through the subscription management functionality available through your customer account or by contacting:

hello@hilactosa.com

We will not charge an early termination fee simply for canceling your subscription.

Cancellation After a Renewal Has Been Processed

Canceling your subscription stops future renewals.

It does not automatically cancel or refund an order that has already been billed or processed.

If you cancel shortly after a renewal has been processed, contact us immediately at:

hello@hilactosa.com

If fulfillment has not yet begun, we will make reasonable efforts to cancel the current order.

Once fulfillment has begun or the order has shipped, cancellation may no longer be possible.

Any applicable return or refund will then be subject to our Return and Refund Policy.

Renewal Notices

We may send subscription-related communications regarding upcoming renewals, payment issues, subscription changes, cancellations, or other important account information.

Where advance renewal or pricing notices are required by applicable law, we will provide the applicable notice.

It is your responsibility to maintain a current email address and other contact information associated with your subscription.

Payment Authorization

By enrolling in Subscribe & Save, you authorize our applicable payment provider to store or otherwise maintain the payment credentials necessary to process future recurring payments.

Payment information may be processed by:

• Shopify

• Shopify Payments

• Credit or debit card networks

• Digital wallet providers

• Other payment providers made available through our checkout

Available payment methods may vary depending on your location and subscription eligibility.

Hi! Lactosa™ generally does not directly store your complete credit or debit card number.

Failed Payments

If we are unable to successfully process a recurring payment, we or our payment provider may attempt to process the payment again.

We may also ask you to update your payment method.

A subscription or recurring shipment may be delayed, paused, or canceled if payment cannot be successfully processed.

We are not responsible for delays caused by:

• Expired payment methods

• Insufficient funds

• Declined transactions

• Bank restrictions

• Payment processor restrictions

• Incorrect payment information

Shipping Subscription Orders

Subscription orders may be fulfilled from Texas and/or through authorized third-party fulfillment providers, including Amazon Multi-Channel Fulfillment (MCF) where available.

We currently ship eligible subscription orders to customers in the United States and Mexico, subject to shipping availability at checkout.

Each recurring order is subject to our current Shipping Policy.

Shipping charges, taxes, customs duties, or import-related charges may apply depending on the customer's destination and fulfillment method.

Shipping and delivery times apply separately to each recurring order.

Mexico Subscription Orders

Subscribe & Save availability for Mexico may depend on available payment methods, shipping services, product availability, and fulfillment configuration.

If a subscription shipment crosses an international border, applicable customs duties, taxes, import charges, or governmental fees may apply unless those amounts are expressly included in the checkout or renewal price.

Product Availability

All subscriptions are subject to product availability.

If a subscribed product becomes temporarily unavailable, we may:

• Delay the applicable shipment

• Skip the applicable shipment

• Contact you regarding available options

• Take another reasonable action to avoid charging you for a product that cannot be fulfilled

If a product is permanently discontinued, we may cancel the applicable subscription and notify you.

We will not substitute a materially different product without authorization where required by applicable law.

Returns and Refunds

Subscription orders are subject to our current Return and Refund Policy.

Canceling a subscription does not automatically generate a refund for an order that has already been processed.

Approved refunds will generally be issued to the original payment method used for the applicable transaction.

Promotional Offers

We may occasionally offer additional promotions to Subscribe & Save customers.

Promotions may include:

• Additional introductory discounts

• Free or discounted shipping

• Gifts

• Limited-time offers

• Other benefits

Promotional benefits may have separate eligibility requirements and expiration dates.

Unless expressly stated otherwise, a temporary promotional benefit does not create a right to receive the same promotion on future subscription renewals.

Changes to This Subscription Policy

We may modify this Subscription Policy from time to time to reflect changes in:

• Our subscription program

• Shopify functionality

• Product offerings

• Pricing

• Payment processing

• Shipping operations

• Applicable laws

Where required by applicable law, we will notify existing subscribers of material changes affecting their subscriptions.

The current version of this Subscription Policy will be available through www.hilactosa.com.

Contact Us

For questions about Subscribe & Save or for assistance managing, changing, or canceling your subscription, contact:

Hi! Wellness LLC / Hi! Lactosa™

Email: hello@hilactosa.com
WhatsApp: +52 (444) 209-8144
Website: www.hilactosa.com